Privacy Policy

Information we may collect

When you use Reef Reels Casino, we may collect information that identifies you or can reasonably be connected with your account or activity. The information collected depends on how you use the website and the services available to you. We only seek information that is reasonably relevant to operating the site, supporting players, meeting required checks and protecting the platform.

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Account and contact details

This may include your name, date of birth, residential or contact details, username, account credentials, communication preferences and information provided when you register or update your account. We may also keep records of messages, enquiries and other information you choose to provide to support.

Verification and compliance information

To help confirm identity, eligibility and account ownership, we may handle verification documents and related information. This can include information from identity documents, proof of address, account verification responses and records of checks carried out to prevent fraud, misuse and other prohibited activity. We may request further information where it is reasonably necessary to complete a check.

Payment and transaction records

We may collect records about deposits, withdrawals, gaming activity, account balances and other transactions connected with the services. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without holding all underlying payment details ourselves.

Technical, device and usage information

When you visit the website, certain information may be recorded automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website and information about how you interact with the site. We use this information to maintain performance, security and reliability.

Why we use personal information

Personal information is used for purposes connected with providing and managing the website and casino services. We try to use information only where there is a reasonable business, service, security or legal purpose for doing so.

To create, maintain and administer your player account.
To confirm your identity, account ownership and eligibility to use the services.
To process and record deposits, withdrawals and other transactions.
To provide customer support and respond to questions, complaints or account requests.
To carry out security, fraud prevention, risk management and anti-money-laundering checks where required.
To identify unusual, unauthorised or potentially harmful activity and protect players and the website.
To meet legal, regulatory, court, taxation, accounting and other compliance obligations that apply to the service.
To maintain, test, troubleshoot and improve the website, its features and its security.
To understand general website usage and improve the player experience.
To send service messages about your account, transactions, security, changes to the website or other information needed to provide the services.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

Where information is used for marketing, you can choose not to receive promotional messages. Withdrawing marketing consent does not affect service messages that are necessary for your account, transactions, security or the operation of the website.

Information from other sources

We may receive information from payment providers, identity verification services, fraud prevention providers, technology suppliers or other parties involved in delivering the services. We may also receive information when another person contacts us about an account or transaction. We use information from these sources for the purposes described in this Privacy Policy and for purposes connected with the relevant service.

Cookies and similar technologies

Reef Reels Casino may use cookies and similar technologies to help the website function, remember settings, maintain account sessions, understand website usage and support security. A cookie is a small file or item of information stored on your device by your browser. Some cookies are necessary for core website features, while others help us measure performance or improve how the site is presented.

Cookies may allow us to recognise a browser or device, remember preferences and connect activity with a particular visit or account session. They do not necessarily identify you by name on their own, but information collected through cookies may be connected with other account or technical information where appropriate.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work correctly or some preferences may not be remembered. Browser settings differ, so you should check the help information provided with your browser or device.

We may use service providers that provide analytics, hosting, security, communications or website functionality. These providers may use technical information on our behalf or receive information needed to deliver their services. Their access is intended to be limited to the information and purpose required for the relevant service.

Sharing, security and retention

We may disclose personal information where reasonably necessary to operate the website, provide services, complete transactions, respond to support requests, conduct verification checks, prevent fraud or meet legal obligations. This may include sharing relevant information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, professional advisers, service partners and competent authorities where disclosure is required or permitted.

We do not intend to disclose more information than is reasonably needed for the relevant purpose. Where third parties handle information for us, we expect them to apply appropriate confidentiality and security measures. Some service providers may handle information in countries outside Australia. Where this occurs, appropriate steps are taken to manage the information in line with applicable privacy requirements.

Security measures

We use reasonable technical, organisational and administrative measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, monitoring, authentication processes and staff or supplier requirements. No online service can guarantee that information will always be completely secure, so players should protect their login details and contact support promptly if they believe an account has been accessed without permission.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our processes and applicable requirements.

Closing an account does not automatically remove every record connected with it. Information may need to be retained where it is required for legal compliance, fraud prevention, financial records, resolving a dispute, enforcing applicable terms or protecting the website and its users.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise your privacy rights, contact support@reefreelscasino.wtf and clearly explain what you are requesting. You can use this address to ask for access to your personal information, request correction of inaccurate details, request deletion of data where applicable, or withdraw consent to marketing. You can also use it to ask questions about this Privacy Policy or the way your information is handled.

For access, tell us which information or account records you would like to receive.
For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where appropriate.
For deletion, explain which information you want removed. We will consider the request against any need to retain records for legal, security, dispute or service purposes.
To withdraw marketing consent, identify the account or communication preference you want changed. You can also use an unsubscribe option included in a promotional message where one is available.

For account security, we may need to verify your identity before providing information or making changes. We may also ask for clarification if a request is broad or unclear. If we cannot fully comply with a request, we will generally explain the reason, subject to any restriction on providing that explanation.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website, and the date or version information may be changed when appropriate. Players should review this page periodically to stay informed about how personal information is handled.

By continuing to use the website after an updated Privacy Policy is published, you acknowledge the updated information, except where a separate consent or other step is required by applicable requirements.

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